Contact & support

For our standard/ready-to-ship products, we offer a straightforward return policy within 14 days of delivery. Please ensure the product is returned in its original packaging, including all documents, at the customer's expense. Return shipments should be sent with tracking details to our address in Italy. Refunds will be processed upon confirmation of receipt in our warehouse.

Your order confirmation email can serve as an invoice. However, if you require a more detailed invoice with business details such as VAT number, simply reply to the order confirmation email with your specifications. We'll promptly provide you with an updated invoice in PDF format.

We ship from Poland, an EU member state, meaning there are no additional VAT or taxes upon delivery within the EU. We deliver to EU countries and Norway. Please note that if your country is not listed, the "add to cart" button won't appear. If you're in one of the listed countries and encounter any issues with the buy button, try changing your network connection as it's based on your IP address.

List of countries below:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

If your country is not listed, please visit our Find Retailer-page to locate your nearest dealer.

We ship using DHL Express Economy. Expect delivery between 3-7 business days with DHL Express Economy after the products leave our warehouse. You'll receive an email with tracking information once your order ships. All products are shipped from Poland.

Our product lines include "Made to Order" and "Ready to Ship" items. Ready-to-ship products typically ship within 48 business hours. Made-to-order products, crafted to your specifications, have a production time of 1-6 weeks depending on availability. Please note that made-to-order products are not eligible for returns as they are tailored specifically for you.

Varier offers a 10-year warranty on all its products when registered through the Guarantee form. The warranty covers and is valid only for flaws and defects in the manufacturing or workmanship of the product. Normal wear and tear of the fabric and components are not part of the warranty.

If you have a claim, please don't hesitate to contact us at customerservice@varierfurniture.com. We are here to help!

For easy handling, we´ll need the following:

  • Detailed description of the problem
  • Close-up and distant pictures showing the issue
  • Video if needed

Please note: Transport damages must be reported to the courier upon delivery and to us within 48 hours. Missing or incorrect parts should be reported within 2 weeks of receiving the product.

You can easily access assembly instructions for your new product on the product page under the specifications section. Note not to tighten the screws too much on wooden chairs until they're all in position.

If you have any issues assembling your product, do not hesitate to reach out to customerservice@varierfurniture.com and we’ll be happy to help you!

Contact us

Get in touch. We love hearing from our customers and partners. Find your point of contact below and let us know what’s on your mind.


Customer service

Are you having trouble finding an answer to your question on our website? All you have to do is ask.

info@varierfurniture.com

e-mail: info@varierfurniture.com

phone: +47 70 24 43 50

e-mail: info@varier.it

phone: +39 0322 497292

Consumer Inquiries: ecom@fflbrands.com

Dealer Inquiries: ecom@fflbrands.com

Service: techhelp@fflbrands.com

Phone: 720-616-5002

Varier Furniture AS

Drammensveien 130

0277 Oslo

Norway

E-mail: info@varierfurniture.com

Phone: +47 70 24 43 50

Varier Furniture SRL

Via Cesare Battisti 528040

Dormelletto

Italy

Email info@varier.it

Telephone: +39 0322 497292

Molino 11

via Molino delle Armi 11

20121 Milano

Italy

Varier Furniture GmbH

Ziegelstrasse 20-24

EG71063 Sindelfingen

Germany

Furniture for life

2125 32nd St

Boulder, CO 80301

USA

Consumer Inquiries: ecom@fflbrands.com

Dealer Inquiries: ecom@fflbrands.com

Service: techhelp@fflbrands.com

Phone: 720-616-5002